Privacy Policy for Ascend Athletics
At Ascend Athletics, located at 2847 Yonge Street, Unit 200, Toronto, Ontario, M4P 1Z1, Canada, we are committed to protecting the privacy and security of the personal information of our members, clients, and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us through our services, including personal training, group fitness classes, nutrition coaching, strength & conditioning programs, yoga & pilates, functional training, wellness workshops, and corporate wellness programs, and when you visit our online platform.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes information such as your name, date of birth, mailing address, telephone number (416) 555-0188, email address (info@ascendathletics.ca), and emergency contact information, which you provide when you register for membership, sign up for classes, or engage in our programs.
- Health and Fitness Information: To tailor our personal training, nutrition coaching, and various fitness programs to your needs, we may collect information regarding your health status, fitness goals, medical history, exercise habits, and dietary preferences. This sensitive information is collected only with your explicit consent.
- Payment Information: When you purchase services or products, we collect payment details, such as credit card information. This information is processed securely by our third-party payment processors. We do not store full credit card numbers on our servers.
- Website Usage Data: When you visit our online platform, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our online platform is used and improve its functionality.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Services: To deliver the personal training, group fitness classes, nutrition coaching, strength & conditioning programs, yoga & pilates, functional training, wellness workshops, and corporate wellness programs you enlist in, manage your membership, schedule appointments, and process payments.
- To Personalize Your Experience: To tailor programs, recommendations, and services to your specific fitness goals, health needs, and preferences based on the health and fitness information you provide.
- For Communication: To send you important updates about our services, membership information, class schedules, policy changes, and promotional offers that may be of interest to you.
- For Internal Operations: To improve our services, develop new programs, conduct data analysis, and ensure the security and functionality of our online platform.
- To Comply with Legal Obligations: To meet legal and regulatory requirements, including health and safety regulations.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, IT support, marketing, and analytics. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include data encryption, secure servers, access controls, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at our physical address: 2847 Yonge Street, Unit 200, Toronto, Ontario, M4P 1Z1, Canada, or by phone: (416) 555-0188.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ascend Athletics
2847 Yonge Street, Unit 200
Toronto, Ontario, M4P 1Z1
Canada
Phone: (416) 555-0188